01
Scan the store's code
A unique code per store means every rating lands against the right branch, the right team and the right manager. Print it on counter stands, receipts, bags and windows.
Customer reviews & engagement for retail
Hear every customer before Google does.
DigiPulse gives retail brands a direct line to the people in their stores. One QR code per store, every rating tied to a real sale. Happy customers are invited to leave a Google review. Unhappy ones reach your managers on WhatsApp, before they leave the parking lot.
5★ · HappyInvited to share it on GoogleOne tap to the store's Google review page.
2★ · Needs attentionSent to the store manager on WhatsAppWith the receipt, the comment and a way to reply.
One QR code per storeReviews tied to transactionsLow ratings → WhatsAppLightweight store CRMNo app to download
01 — How it works
Scan. Rate. Routed to the right place.
Every store gets its own QR code. Customers scan it at the counter, on the receipt or in the window. No app, no login. DigiPulse reads the rating and sends it where it can do the most good.
02
Rate the visit
A star rating and an optional comment, in under 30 seconds. Linked to the POS, the rating is matched to the exact sale it came from.
03
Routed automatically
High ratings get a prompt to post on Google. Low ratings skip the public internet and go straight to store and brand management on WhatsApp.
Turn a great visit into a Google review.
Customers who rate highly are invited to share their experience on the store's Google Business Profile, with one tap, while the moment is fresh. More genuine reviews, better local search ranking, more feet through the door.
Fix it before it becomes a one‑star.
The rating, comment and receipt are sent on WhatsApp to the store manager and brand team the moment they're submitted. Someone can reply to the customer while they're still in the mall.
02 — WhatsApp escalation
Complaints go to your managers, not to the internet.
Your team already lives on WhatsApp. DigiPulse meets them there. Set who gets alerted per store and per brand, and every unhappy customer lands in front of someone who can act.
- Alerts per store, with escalation to regional and brand management
- The full context: rating, comment, store, till, time and the sale itself
- Every follow-up logged to the customer's record in the CRM
03 — POS-linked reviews
Every review comes with a receipt.
Connect DigiPulse to your point of sale and each rating is linked to the transaction behind it. You see which store, which till, which staff member and what was bought. Feedback stops being anonymous noise and starts being something you can coach, fix and measure.
Real customers onlyRatings tied to a sale can't be faked.
Coach by nameSee ratings per staff member and per shift.
04 — Store CRM
A CRM built for the shop floor.
Not another enterprise system your stores won't use. DigiPulse keeps a light record of each customer: their visits, their ratings, every WhatsApp chat and every call, in one timeline your store team can actually keep up with.
VisitsFrom POS and QR scans
ChatsWhatsApp conversations, logged
CallsCall-backs and outcomes
Follow-upsAssigned to a person in store
Naledi K.Customer · Store 04
- TUE 14:32 · VISITPurchase at Till 2 · 3 items
- TUE 14:34 · REVIEWRated 2★ · "Waited at the till for ages"
- TUE 14:36 · CALLSipho called back · Voucher offered
- WED 09:10 · CHATWhatsApp: confirmed stock reserved for Saturday
- SAT 11:05 · RETURN VISITRated 5★ · Invited to review on Google
05 — Campaigns & in-store offers
Turn feedback into footfall.
Pair your store QR codes with marketing campaigns and in-store discounts. Thank customers for their feedback, bring them back, and see exactly which campaign earned which visit.
Know what's working
Run a code per campaign, per store. Ratings and visits are tagged to the promotion that brought the customer in.
Thank them for their time
Offer a discount on the next visit to everyone who shares feedback, good or bad, redeemable at the till.
Every store, side by side
Per-store codes roll up into one brand view, so head office sees which stores, regions and campaigns are lifting ratings.
Stores this monthSAMPLE DATA
| Store | Avg rating | Reviews | Google prompts | Open issues |
|---|---|---|---|---|
| Store 04 | 4.6★ | 312 | 241 | 2 |
| Store 11 | 4.4★ | 198 | 139 | 0 |
| Store 07 | 3.8★ | 164 | 88 | 7 |
See DigiPulse in one of your stores.
Tell us a little about your stores and we'll set up a demo with your own QR code, your own WhatsApp alerts and, if you like, a link to your POS.
Book a demoSTEP 1 OF 6
What do you want DigiPulse to handle?